Each family member will need to request an individual user name and password to use our new Online Service. To register for this service you will need to come into the surgery with your I.D., which can be a Passport, Driving Licence, Birth Certificate etc. However, once registered you would be able to book appointments and request presecriptions which would avoid having to telephone when we are open and possibly having a long wait.
Please Note Taxi Medicals cannot be booked through the above service, as they need a longer appointment time.
Taxi medicals must be booked by contacting the secretaries
IMPORTANT APPOINTMENT BOOKING INFORMATION FOR PATIENTS
FROM MONDAY 14TH MARCH 2016
ALL PATIENTS WILL BE ABLE TO BOOK AN APPOINTMENT TO BE SEEN AT EITHER THE DRAYTON SURGERY OR WOOTTON STREET SURGERY
NEW - NEW - NEW - NEW - NEW
*******Automated Telephone Booking Service NOW LIVE*********
Just dial the main surgery number and you will be given the opportunity to choose to book, change or cancel an appointment using the new automated service.
THIS SERVICE IS AVAILABLE 24 HOURS A DAY, 7 DAYS A WEEK, 365 DAYS A YEAR.
You willbe asked to enter your date of birth in 6 digit format (i.e. 1st January 1960 would be 010160)
Then you will be asked to enter youir telephone number - home or mobile. You do not need to enter the local dialling code - just the 6 digit telephone number OR the FULL Mobile number.
As long as we have the number recorded in your records you will then be able to make a new appointment, change an existing appointment or cancel an existing appointment.
Appointmetns will be available for all of the doctors and some of the Nurse led clinics - specifically Diabetic Clinic, COPD Clinic, and Well Woman Clinic.
You will also be able to book a blood test appointment.
Our clinics normally operate on weekdays between 8.30am and 11.50am. Afternoon clinics for GP's generally run from 3.00pm to 5.30pm.
Nurse clinics operate between 8.30am and 12:30pm & 1.30pm and 6.00pm - please check with reception for specific clinics.
Appointments can be booked by calling the main surgery number: 02392 370422 between the hours of 08:00am and 18:30pm Monday to Friday.
EXTENDED OPENING HOURS
Please see the Extended Opening Tab under Opening Hours.
These appointments are available to book 48hours in advance.
Please note you may not be able to see your usual Doctor at these clinics as not all the Doctors will be available for each session.
Please ask at reception for more details.
Patients attending for appointments on Saturdays are asked to record their arrival by booking themselves in using the automated screen which is opposite the main reception desk. There will be reception staff on duty at these sessions but they will not be able to provide a full administrative service. We apologise if this causes any inconvenience.
PLEASE Remember: if you cannot keep an appointment please let us know .
Urgent Appointments / Minor Illness Clinic
Every day there are times allocated for urgent appointments which are filled on the same day only. If your problem cannot wait until the next routine appointment you will be seen at these times. Please remember the times you are given for appointments are approximate, as some problems do take longer to deal with then others and delays do regretably occur. The doctor could also be called out of surgery for an emergency visit - however if this happens we will keep you updated as to how long the wait is likely to be before you are seen.
If you would like to speak to a member of staff "in confidence" please ask to go to a private room.