News:

TEXT REMINDERS !!!

We are now able to send text reminders to patients for forthcoming booked appointments.

Please give us your mobile numbers as soon as possible to take advantage of this service.

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We are delighted to announce that

Dr Dev Patel

joined the practice on Monday 2nd August 2010.

We hope you will all join us in making him welcome

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NEW !!

Self Referral Physiotherapy Pilot

From 6th April we are offering a Self Referral system for Physiotherapy

Please see option 20 from the list on the opposite side of this page for more details

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The facility to book an appointment via the internet is now available.   This service is NOT available through this website.

In order to use this facility you will need to give us your email address.  As the service is individual to each person and to maintain confidentiality it is NOT possible to use a "family" email - each person wishing to use the service must have an individual email address. 

Please be aware that there will be a limited number of appointments available through this service.

Please contact the surgery for more information about how to register for on line appointments.

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We would  appreciate it if you could take a few moments to complete the Patient Survey which can be found via the icon at the bottom of the page you are viewing.

Your feedback is very helpful to us as we try to maintain a high standard of service and improve in areas where we could do better.  Thank you !

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We operate  Saturday morning surgery sessions for booked appointments ONLY. 

It is NOT possible to collect or request prescriptions on a Saturday morning.

Please ask at reception if you would like to see a Doctor at one of these sessions.

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Appointments
Our clinics operate weekdays between 8.30 to 11.00am except Thursdays when they begin at 9.00am. Routine appointments can be booked in advance or on the day from 8.00am. Afternoon clinics run between 3.00pm and 6.00pm. These appointments can be booked in advance and on the day.

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Out of Hours
Please telephone the normal surgery number   (023) 9237 0422   The surgery answerphone will give you a contact number for the out-of-hours service.

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Test Results
If suggested by the doctor, the results of certain tests may be obtained by telephoning, or calling in person, after 2pm on weekdays.  Please call 023 92 370422. The doctor will leave a message if he needs to see you to discuss the result.

PALS

PALS (Patient Advice and Liaison Service)

The NHS employs over a million staff in thousands of locations. It is a large and complex organisation providing a broad range of services. It is not surprising that sometimes you or a loved one may feel bewildered or concerned when using the NHS. And this can be at times when you are feeling at your most vulnerable and anxious.

So, what should you do if you want on the spot help when using the health service? The NHS expects all members of staff to listen and respond to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you. The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.

PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.

What does PALS do?

In particular, PALS will:

  • Provide you with information about the NHS and help you with any other health-related enquiry
  • Help resolve concerns or problems when you are using the NHS
  • Provide information about the NHS complaints procedure and how to get independent help if you decide you may want to make a complaint
  • Provide you with information and help introduce you to agencies and support groups outside the NHS
  • Inform you about how you can get more involved in your own healthcare and the NHS locally
  • Improve the NHS by listening to your concerns, suggestions and experiences and ensuring that people who design and manage services are aware of the issues you raise
  • Provide an early warning system for NHS Trusts and monitoring bodies by identifying problems or gaps in services and reporting them.

Find out more
If you would like more information about PALS, the functions it is intended to provide and the standards it should strive to achieve , follow this link.