News:

TEXT REMINDERS !!!

We are now able to send text reminders to patients for forthcoming booked appointments.

Please give us your mobile numbers as soon as possible to take advantage of this service.

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We are delighted to announce that

Dr Dev Patel

joined the practice on Monday 2nd August 2010.

We hope you will all join us in making him welcome

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NEW !!

Self Referral Physiotherapy Pilot

From 6th April we are offering a Self Referral system for Physiotherapy

Please see option 20 from the list on the opposite side of this page for more details

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The facility to book an appointment via the internet is now available.   This service is NOT available through this website.

In order to use this facility you will need to give us your email address.  As the service is individual to each person and to maintain confidentiality it is NOT possible to use a "family" email - each person wishing to use the service must have an individual email address. 

Please be aware that there will be a limited number of appointments available through this service.

Please contact the surgery for more information about how to register for on line appointments.

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We would  appreciate it if you could take a few moments to complete the Patient Survey which can be found via the icon at the bottom of the page you are viewing.

Your feedback is very helpful to us as we try to maintain a high standard of service and improve in areas where we could do better.  Thank you !

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We operate  Saturday morning surgery sessions for booked appointments ONLY. 

It is NOT possible to collect or request prescriptions on a Saturday morning.

Please ask at reception if you would like to see a Doctor at one of these sessions.

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Appointments
Our clinics operate weekdays between 8.30 to 11.00am except Thursdays when they begin at 9.00am. Routine appointments can be booked in advance or on the day from 8.00am. Afternoon clinics run between 3.00pm and 6.00pm. These appointments can be booked in advance and on the day.

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Out of Hours
Please telephone the normal surgery number   (023) 9237 0422   The surgery answerphone will give you a contact number for the out-of-hours service.

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Test Results
If suggested by the doctor, the results of certain tests may be obtained by telephoning, or calling in person, after 2pm on weekdays.  Please call 023 92 370422. The doctor will leave a message if he needs to see you to discuss the result.

Surgery Opening Hours

Clock
Monday:08:15 to 20:00
Tuesday:08:15 to 18:30
Wednesday:08:15 to 18:30
Thursday:08:15 to 18:30
Friday:08:15 to 18:30

appointmentsRoutine Appointments

Our clinics normally operate on weekdays between 8.30 to 11.00am. Routine morning appointments can be booked up to four weeks in advance as well as on the day from 8.00am subject to availability. Afternoon clinics generally run from 3.30 to 5.30pm. These appointments can be also be booked up to four weeks in advance and on the day, subject to availability.

We also run surgeries on a number of Saturdays each month and appointments will be made available up to 14 days in advance for each of these session. Please ask at reception for more details.  Patients attending for appointments on Saturdays will need to book themselves in using the automated screen opposite the reception desk.  The Doctor will then call patients in using the Television Screen in the main waiting area. 

PLEASE NOTE:  It is NOT be possible to request or collect repeat prescriptions on Saturday mornings.

We are now able to send a text reminder to your mobile phone for any booked appointment IF we have your number so please make sure you let us have your mobile number as soon as possible.

Remember: if you cannot keep an appointment please let us know.

Often an appointment to see the doctor is not absolutely necessary. Our nurses are highly trained and are more than capable of performing routine checks for blood pressure, HRT, pill repeats etc in their clinics. Also, we run a system to deal with repeat prescriptions including replenishment of drugs on release from hospital. Many minor illnesses can easily be dealt with at home.

Triage Clinic / Nurse Led Minor Illness Clinics 

These clinics provide a five minute consultation for one problem. These clinics operate each weekday morning. Patients are requested to telephone the surgery to access these clinics - you will be given an attendance time and you may have to wait longer than usual to be seen. These clinics are not appropriate for longstanding or ongoing conditions - please do not abuse this valuable service.

The sessions are run one of the doctors (on a rota basis) and a highly qualified triage nurse who has been trained to deal with a wide range of problems. 

The nurse may refer you to the Triage Doctor if she feels it is appropriate. You will be called in order of arrival, unless clinical necessity dictates otherwise. Due to its popularity, a considerable wait will often be unavoidable.

Urgent Appointments

Every day there are times allocated for urgent appointments which are filled on the same day only. If your problem cannot wait until the next routine appointment you will be seen at these times. Please remember the times you are given for appointments are approximate, as some problems do take longer to deal with and delays often occur. The doctor could also be called out of surgery on emergency visits.