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Noticeboard

 Letter to patients of The Drayton Surgery

Dear Patient

 

We write to give you some news about your surgery. You may have seen in the local press or on our practice website that with effect from Thursday 1st October, 2015 we will be merging formally with The Wootton Street Surgery in Cosham.

 

Dr Alan Allcock approached the doctors of The Drayton Surgery in late 2013 to ask us if we would be interested in taking over the running of The Wootton Street Surgery upon his retirement as he wished to leave his practice and patients in “safe hands”.

 

The Drayton Surgery doctors agreed to Dr Allcock’s proposal and began working with him prior to his retirement, to ensure that the practice he had built up over many years would continue to flourish after he had retired.

 

As we are sure you will be aware, the NHS is having to change rapidly to cope with increasing demand and it is becoming increasingly difficult for smaller practices, such as The Wootton Street Surgery, to keep up with the sheer volume of administrative tasks which we are asked to undertake on a daily basis. By joining The Wootton Street Surgery and The Drayton Surgery together we are better able to face the challenges ahead for both practices. Sharing staff and pooling all of our resources enables us to provide a wider range of services with a wider skill mix of staff.

 

We do not foresee this merger affecting the high standard of care you have always experienced from The Drayton Surgery, and indeed will strive to ensure that we continue to offer you all the best possible care. We have recently appointed additional clinical and administrative staff to ensure that there is adequate supply of doctors and nurses at both sites.

 

Your usual surgery will continue to be The Drayton Surgery and you will continue to be seen here. Likewise The Wootton Street Surgery patients will generally continue to be seen at Wootton Street, unless they need to see a specific doctor for a specific service which cannot be provided at Wootton Street.

 

By joining with The Wootton Street Surgery, we believe we have secured the long term future of your practice and hope that you will bear with us over the coming transition period whilst our IT and telephony systems are merged.

If you would like to make any comments about the merger of the two practices please do not hesitate to contact us via email, Fax or letter.
  PCCG.DraytonSurgeryStaff@nhs.net
 Fax: 02392 618383
THANK YOU

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PATIENT REFERENCE GROUP 

If you would like to join our Patient Reference Group please go to the Patient Group Tab or Survey Report tab for more information.

Thank you 

******************* NEW SERVICE ************************

Our new automated telephone booking line is now working !!

 

THIS SERVICE IS AVAILABLE 24 HOURS A DAY, 7 DAYS A WEEK, 365 DAYS A YEAR.

 

This service, which is called Patient Partner,  will allow you to book, change or cancel an appointment via your telephone key pad without having to speak to a receptionist. 

The service is option 1 when you first get through to the surgery.  To use it you will be asked to confirm your date of birth and telephone number by using your telephone keypad.  We hope that this will improve patients experience of booking an appointment.  You can still of course choose to speak to a receptionist to make, change or cancel an appointment as well if you would prefer to.

All of the Doctors have some appointments made available via this system and some of the nurse clinics will also be available.

Please do try the new system and then feedback to us how the system worked for you, if you found it helpful, or difficult to use, so that we can make any adjustments required to ensure it is as user friendly as possible.

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The new online booking service is called SYSTMONLINE and can only be accessed once we have confirmed your details and issued a username and password for you.  Unfortunately we cannot simply transfer your old log in details across to the new system, however if you would like to register for the new service please pop in to the surgery and request that we activate this for you -

PLEASE NOTE:  WE WILL NEED TO SEE EVIDENCE OF YOUR IDENTITY - 

A CURRENT PASSPORT OR A PHOTO ID DRIVING LICENCE OR A VALID PORTSMOUTH BUS PASS (which also has a photo and an expiry date) ARE ACCEPTABLE FOR THIS.

Please note: Taxi Medicals cannot be booked through this service. Taxi Medicals must be booked by contacting the secretaries.

 

**************************************************************************************IMPORTANT PATIENT INFORMATION!

As part of a national programme, from April 2014 all practices are required to provide their patients aged 75 and over with a named GP  who will have overall responsibility for the care and support that the surgery provides to them. Your named GP will have overall responsibility for your care but it does not prevent or restrict you from seeing any other GP or nurse in the Practice

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Patient Feed Back Questionnaire"

We would very much appreciate your feedback with regard to some of the services provided by this surgery. To complete the survey please click on the link below

www.surveymonkey.com/s/KH3B2NM

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PATIENT INFORMATION KIOSK

We have a new Patient Information Kiosk in the waiting room - It is an interactive touchscreen which has internet access and is for patients use.

You can access information about the practice, access medical information on the internet, give feedback about the care provided to you by the Doctors and Nurses and leave any other comments you would like.  Please do have a go - it is very easy to use and if you have any problems just ask the receptionist to assist you.

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DRAYTON MEDICAL SERVICES

You may not know but there is a private side to the practice.  We currently offer Occupational Health Services to a wide range of local clients - including local government, manufacturing industries, service industries and shipping companies. We also offer private vaccinations and minor surgical procedures which are not available on the NHS. 

 If we could be of assistance to you personally or to your company why not have a look at the website: www.draytonmedicalservices.co.uk

or call us on:

023 92 310167 

Welcome to The Drayton Surgery

The Drayton Practice dates from 1937 when Dr Cheyne opened a surgery in his home on the Havant Road. The practice moved to 274 Havant Road in 1957. The building was extended twice, the last time in 1982, but even this became too small for the expanding and busy role of the Primary Health Care Team of the 1990's and subsequently, after a long planning period, the new Drayton Surgery was constructed in 1996.

We hope to use our surgery website as a way of presenting all our patients with an up to date resource for all information relating to our practice. We will keep it current with any news, developments & details that are relevant to the practice & our patients.

As well as a source of information about our Practice, the staff & the services we provide, we hope you use the website as a useful resource with links to other reliable websites for health related information. If there is topical health information we will also add this to the website.

Have a look around our website and please do send us some feedback. We can use your thoughts to improve our online services & further develop the website to make it a more useful, practical application for our patients.

 


 

 


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